MCAEL Technology Coordinator (Part-time, temporary position)
Reports to: Director of Programs
Direct reports: None
Status: Part-time, temporary (through September 2022). Hourly – not eligible for benefits. Average 10-15 hours/week ($25 per hour). Some evening and weekend hours required. Will provide mileage and parking reimbursement for pre-approved job-related travel.
Date: March 24, 2022
Mission Statement
The Montgomery Coalition for Adult English Literacy strengthens the countywide adult English literacy network to support a thriving community and effective workforce.
Strategic Plans
MCAEL will be reviewing and updating its Strategic Plan in 2022. In 2020 MCAEL adopted a Race Equity Strategic Plan which will be incorporated into the next strategic plan.
About MCAEL
MCAEL is a leading nonprofit in Montgomery County, with less than 10 employees. MCAEL traces its beginnings to 2002 when the Montgomery County Council, adult English literacy service providers and community stakeholders worked together to address the growing demand for programs and services. MCAEL incorporated as an independent nonprofit organization in 2006 and received its 501(c)(3) tax status in 2008. The organization, now in its 15th year, continues to grow and develop and enjoys an excellent reputation in the county and with our partners.
MCAEL strengthens the community by advancing a coalition of organizations dedicated to enabling all Montgomery County residents to achieve their full potential by improving their English language skills. MCAEL is the hub of the coalition, bringing English language service providers together to learn and share, driving a system of continuous improvement for the coalition – approximately 60 programs, which have 1000+ instructors/program staff, serving about 11,000 adult learners each year:
- Training and professional development (at no cost) to any instructors and program administrators in Montgomery County
- Centralized data collection and analysis
- Advocacy on behalf of the coalition
- The directory of all adult English classes in the county
- Public engagement around the issue of adult English literacy
Job Summary
The Technology Coordinator will:
- serve as the point person for MCAEL partner organizations requesting technology assistance
- provide technical support for learners/instructors in MCAEL-managed English classes
Essential Job Functions
Working closely with the Director and Assistant Director of Programs, the Technology Coordinator will:
- Manage technology assistance to MCAEL coalition partners and learners/instructors in MCAELmanaged classes as directed.
- Receive and respond to requests for provision of Chromebooks or other devices
- Develop and maintain master list for distribution of equipment
- Configure newly purchased laptops/Chromebooks before distribution, install necessary anti-virus software, Zoom, working with MCAEL’s IT consultants as necessary
- Distribute equipment as needed; and
- Provide individual/small group training on use and care of devices as well as technical support as needed.
- Assist with providing information to partner organizations about enrolling learners in the Affordable Connectivity Program (ACP, a federal government program) for those in need of reliable internet access
- Serve as point person for partner organization inquiries related to the ACP.
- Provide technical support for MCAELmanaged classes
- Conduct Zoom orientation for learners in online Community Learning Group (CLG) classes
- Be available for first 10 minutes of online CLG classes to address technical issues (held in evenings, on weekends) for first 1-3 class meetings.
- Respond to technical questions for participants in MCAEL online courses
- Identify useful training materials and/or develop training materials that can be distributed to learners
Required knowledge, skills and abilities:
- At least oneyear previous experience providing technical support on laptops/Chromebooks
- Previous experience training others on Zoom and device usage
- Upto-date knowledge of Zoom, other online platforms (including Google Meet)
- Bilingual preferred (Spanish or other language)
- Excellent verbal and written communication skills
- Good problem solving and troubleshooting skills
- Strong attentionto-detail and follow-up skills
- Willingness to attend to technical issues outside of normal business hours (will set up some specific evening and Saturday technical support hours)
- Must be currently authorized to work in the U.S.
- Travel required to program partner offices/other locations in Montgomery County as needed
- Requires successful completion of a criminal background check and driving record
TO APPLY: Interested candidates must e-mail a cover letter explaining how your skills and background fit this position and a resume to admin@mcael.org. Resumes sent without a cover letter will not be considered. Please be prepared to provide references upon request. Please refer to MCAEL Technology Coordinator position in the subject line. No phone inquiries please. Applications will be reviewed upon receipt. Position is open until filled.
MCAEL seeks to hire individuals who have interest and experience in any or all of the following: building community, immigrant integration, coalition building, partnership development and adult education. Bring an inquiring mind, a desire to address community development by helping those without English literacy skills acquire them, passion, innovative thinking and flexibility are all traits that would enable a MCAEL employee to be successful. Additionally, bilingual or multilingual capabilities are preferred. Experience living in a culture that is not one’s native culture would be a plus. MCAEL’s staff is small but mighty, thus the ability to work as a part of a dynamic, high-energy team and individually to accomplish mutually shared goals and support a growing and dynamic coalition is critical.
MCAEL is an Equal Opportunity Employer. All correspondences will remain confidential.
